Challenge
Cordaan wants to provide even better quality of care to its clients, be a good employer for its employees and remain financially healthy. These goals will be achieved in part by making accessible and smart use of high-quality data. This will lead to more and better insights for employees and thus to better decisions and performance.
Solution
Implementing a self-service cloud data platform. Unlocking, storing, modeling and visualizing the data and training the BI team and users.
Result
Cordaan is now able to make informed decisions based on accurate and reliable data, contributing to good employment and quality care.
Cordaan
Industry:
Care
Services:
Digital transformation
Cloud Data platform
Consultancy
Detachment
Training
Technology:
Snowflake
Fivetran
Tableau
dbt
Cordaan's vision
To cope with all current and future developments, Cordaan has the desire to grow into a more data-driven organization. Cordaan is convinced that organizations that make decisions based on facts and figures are well positioned to bridge the gap between the needs of the client and the services of the organization itself. The smart use of good quality data leads to more and better insights and therefore to better decisions and performance.
Cordaan wants to use data & analytics not only to be able to explain what happened, but also to predict outcomes. The insight gained from the analyses will be used to initiate actions and make timely adjustments. This will enable Cordaan to provide better quality care to their clients, be a good employer for its employees and remain financially healthy.
It is important that employees have a say in how information is displayed. This has been one of the reasons to go for a self-service solution that is easy to use.
The road to new insights
To take the first steps toward data-driven work, a number of challenges were addressed. These included:
- Inefficient and time-consuming data processing and analysis
- Limited visibility and access to data for employees
- Difficulty integrating and managing data from multiple sources
After an extensive inventory and proof of concept, the best-fit solution for Cordaan turned out to be a self-service cloud data platform consisting of Fivetran (data integration), Snowflake (data cloud platform), DBT (data modeling) and Tableau (data visualization). The Information Lab worked closely with Cordaan's IT and business teams to understand their specific requirements and tailor the solution accordingly.
By choosing low-code / no-code and thus easy-to-use tooling for everyone, it makes taking the organization along to gain new insights a lot easier. By enthusing, informing and training the different types of users within the organization, the adoption of using data is stimulated. More attention will be paid to this in the coming period.
With the new self-service cloud data platform, which we established and set up together with The Information Lab, all information is offered to the organization in one central place, securely and easily.
Better decision-making through data analysis
With the new self-service cloud data platform, which we created together with The Information Lab, all information is offered to the organization in one central place, securely and easily. Naturally, it is arranged that users only get to see the data that is allowed and relevant to them. With the support of the Cordaan BI team, the organization is further assisted in the search for new insights.
The platform will go on to provide improved efficiency in data processing and analysis, giving employees more time to focus on their primary tasks. In addition, the platform will provide improved visibility and access to data for employees, resulting in accurate reporting and decision-making based on reliable data.
What's next?
Analyzing data and thereby gaining insights that impact daily operations is of great importance to Cordaan. It allows her to make decisions and steer where necessary. In the longer term, tactical and strategic insights will also come into play. Previously unused (external) data will then be used to answer questions regarding, for example, labor efficiency, housing and staff development.
About Cordaan
As one of the largest healthcare organizations in Amsterdam, Cordaan wants to take responsibility for the development of long-term care in the city. Cordaan provides care to more than 20,000 people from 120 locations in Amsterdam, Diemen, Huizen and Nieuw-Vennep. It does so with almost 6,000 employees and over 2,500 volunteers. But also in cooperation with informal caregivers and other care professionals, research institutions and many social organizations.
Cordaan helps anyone, young or old, who needs nursing, care, guidance and/or support for a short or long period of time. If someone needs care and nursing, has a mental disability or is struggling with chronic psychological problems. We strive to enable everyone to remain independent for as long as possible. Preferably at home, in their own environment. And if that is not possible, in an environment where they feel safe.
About The Information Lab
The Information Lab is a leading data and analytics consulting firm that helps you adopt and harness the power of technology. We help you streamline processes to collect and analyze data so you gain valuable insights to make informed decisions and achieve better results. We embrace innovation, adopt the latest technologies and implement the most successful data and analytics solutions. We do this for organizations within healthcare, finance, transportation and logistics and other industries. Our experts have knowledge and experience in data strategy, governance, engineering, visualization, agile and low-code solutions. In addition to high-quality consulting and implementation of data platforms, The Information Lab offers training that helps you work better, smarter and faster.
The simplicity of using the tooling and unlocking and processing the data correctly is of course important. But more important is informing and training the different types of users within our organization. The Information Lab has helped us with this and will remain involved in enthusing the users in the coming period.