Support and maintenance
We give our customers fast (usually within 1 hour) and above all qualitative support, both technically and "how to".
We are available by phone, email, ticket system and screen share and offer the best solutions for every problem. In addition, our customers also have 24/7 access to the Centre of Excellence where 320 experts including 8 Zen Masters and 2 Alteryx Aces help you.
Our support team is present locally to provide quick and personal answers to any question.
The support team is staffed by our Tableau, Alteryx and Snowflake consultants, the best experts you'll find on the market. When you purchase your Tableau and Alteryx licences through us, you are entitled to free support. This is in addition to the support you get from the vendors.
Centre of Excellence
The Centre of Excellence is exclusive to The Information Lab customers, who have unlimited access to our expert community.
In this group you'll interact with Tableau, Alteryx and Snowflake consultants, trainers, fellow data enthusiasts, Zen Masters (8!) and Alteryx Aces. You'll also find resources like online training, webinars and more.
We make clear agreements.
Who does what if something goes wrong, so that we can get everything under control again quickly. Through good monitoring, we will prevent any errors. We work with standard Service Level Agreements, from which we can deviate according to your needs.
Do you want to know more?
Are you a current customer of The Information Lab but don't have access to Centre of Excellence or our support desk yet? Or do you have a Tableau or Alteryx question but are not a customer of us? Please feel free to contact us.